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With the aim to be the best in the market in all phases of our
business relationship with our Customers, we are targeting on the areas like:
(1) Assured Quality to Customer
This is a ratio of number of customer complaints received to number of orders
dispatched.
(2) On Time Delivery
This objective is measured in terms of difference between
committed delivery and actual delivery of orders.
Current status with targets set for specific period is available in Internal
Guideline Document WI/5/1/1. Work instruction also specifies the details of
quality objectives at functional levels. Process performance results and
targets are also indirectly affecting in achieving the quality objective
targets. They are also defined in Internal Guidelines Document WI/5/1/1.
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